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Resume

Professional​ Experience​

POC Management Services

Perform content development for training presentations related to topics in the workplace covering management, leadership, human resources training, and societal impacts. 

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Components:

Idea Generation & Development

Topic Outline

Subject Matter Research

Topic Development

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Topics Include:

Approach

Bias

Binary Thinking

Branding

Change

Coaching

Communication Skills

Communication Styles

Conflict Resolution

Critical Thinking

​Culture

​Cultural Sensitivity

Customer Servant

Customer Service

Diversity

Emotional Intelligence

Excellence

Harassment & Bullying

Leadership

Managing Agreement

​Performance Management

Perspective

Privilege

Problem Solving

Responsibility

Respect

Succession Planning

Teamwork

Time Management

Trust

  • Provide administrative and technical support for management consulting firm startup including research, proposals, training materials, presentations, website development, and marketing materials
  • Provided consulting services including and administrative and technical support for a small home renovations startup
  • Served as Human Resources Manager for a window coverings manufacturer with 300+ employees
  • Performed software development for a startup firm providing online reservation software for zoos and aquariums
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SW Solutions Group, LLC
(formerly Definitive Solutions Group, LLC)
  • Performed full life cycle software consulting and server-side/back end development services for a company offering one-time purchase, rechargeable, and subscription-based telecommunications products on 15 e-commerce websites achieving annual revenue of more than $10 million
  • Primary contributions included:
    • Design and creation of a customer service management system and supporting modules
    • Implementation of custom event tracking mechanism to supplement the existing system
    • Business analysis and development of internal systems and controls and procedure manuals
    • Data analysis, reporting, and statistics
    • Project management and status reporting for all audiences
    • Product setup and back end administration
    • Technical documentation and translation into instructional design materials
    • Customer service troubleshooting and support
    • Customer service training
    • Special projects
 
Multimicro Systems

 

  • Directed daily operations for the provider of an industry-leading agency management system supporting over 500 customer accounts

  • Performed product development, project management, customer support, training, installations

  • Developed support documentation, integrated product help system, sales/marketing materials, and customer training materials

 

Training Topics
Other Employment
Federal Reserve Bank of Atlanta

Mizuno

Sedgefield Jeans

Aveno Window Fashions

Geckotech Systems

A&J Remodeling

Education
​Georgia Institute of Technology, Atlanta, GA
  • Bachelor of Science, Management Science
  • Certificate in Industrial/Organizational Psychology
  • Kappa Sigma Fraternity/Grand Scribe (National Award)
Community Service
Owen T. Wheeler Foundation, Atlanta, GA
  • Developed operational systems and controls for a non-profit startup providing support for families and organizations dealing with pediatric cancers
  • Created and maintained original web site and custom back end system for event and donation management
  • Raised over $100,000 in revenue including $70,000 in 4 years of coordinating annual Golf Tournament fundraiser

 

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