• Provide administrative and technical support for management consulting firm startup including research, proposals, training materials, presentations, website development, and marketing materials

• Provided consulting services including and administrative and technical support for a small home renovations startup

• Served as Human Resources Manager for a window coverings manufacturer with 300+ employees

• Performed software development for a startup firm providing online reservation software for zoos and aquariums

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SW Solutions Group, LLC

(formerly Definitive Solutions Group, LLC)

• Performed full life cycle software consulting and server-side/back end development services for a company offering one-time purchase, rechargeable, and subscription-based telecommunications products on 15 e-commerce websites achieving annual revenue of more than $10 million

• Primary contributions included:

  • Design and creation of a customer service management system and supporting modules

  • Implementation of custom event tracking mechanism to supplement the existing system

  • Business analysis and development of internal systems and controls and procedure manuals

  • Data analysis, reporting, and statistics

  • Project management and status reporting for all audiences

  • Product setup and back end administration

  • Technical documentation and translation into instructional design materials

  • Customer service troubleshooting and support

  • Customer service training

  • Special projects

Multimicro Systems

• Directed daily operations for the provider of an industry-leading agency management system supporting over 500 customer accounts

• Performed product development, project management, customer support, training, installations

• Developed support documentation, integrated product help system, sales/marketing materials, and customer training materials